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Am I going to need a local access number?
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There are local access codes for each specified city. Just in case there is none listed in your city DONT worry you can still use our plans, just dial 1-877-995-5599 from any location in the U.S.!
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Are the rates higher if I call TO a cellular phone?
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If you call TO a cellular phone outside of the U.S., a higher rate per minute may apply. Please consult the rates for the country you are calling. If there is no cellular rate listed, the country rate is the rate you will pay.
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Are there any additional charges?
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Please see callling plans for details on additional charges that may apply.
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Can I make SHOP NET GURU calls right away?
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For first time users, a customer service representative will contact you first and release your order within 24 hours. Following orders or recharges will apply immediately.
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Can I make SHOP NET GURU calls with my cell phone?
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Yes! You can make SHOP NET GURU calls within the U.S. or to more than 250 countries from your cell phone! Making international calls with your cell phone is easy - and the same great SHOP NET GURU rates apply. You may, however, incur airtime charges or additional charges depending on your cellular service plan. Consult your cellular provider for details.
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Can I use my relative's credit card to purchase a SHOP NET GURU calling plan?
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If you wish to use your relative's credit card, the credit card holder must fax us a letter with their signature authorizing you to use their credit card along with a copy of their credit card statement showing their first and last name, billing address, and credit card number. They should name you in the authorization letter. Please fax the letter to the Customer Service Department at 1-310-544-6008. Once we receive the authorization letter we will do a bank check to verify the credit card holder and will place the funds in your account.
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Can I use my SHOP NET GURU calling plan from any phone?
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You can use your calling card from any phone in the U.S., at anytime! Your SHOP NET GURU calling plan is also the perfect traveling partner, giving you access to savings from any phone in the U.S.!
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Can I use SHOP NET GURU to make calls while I am outside of the U.S.?
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SHOP NET GURU Calling Plan can be used for making calls from most countries outside of the United States, refer to the calling from list .
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Can SHOP NET GURU be used for faxing?
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Yes. You can use SHOP NET GURU to send faxes. Follow the dialing instructions and when prompted for the number you wish to call, enter the fax number instead. Then press Send or Start on your fax machine once the call connects
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How do I contact Customer Service?
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You may call, e-mail, fax, or write our Customer Service team.
Phone: 1-888-877-2363
Email: store@shopnetguru.com
Fax: 1-310-544-6008
Mailing Address:
SHOP NET GURU - Customer Service
777 Silver Spur Road
Rolling Hills Estates, CA 90274
U.S.A.
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How do I register a phone number for No PIN Dialing? "PIN-LESS"
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- There are two ways to register a phone number for PIN-LESS Dialing:
Online: Simply log onto www.SHOP NET GURU.com , go to My Accounts and you can add, change, and delete your phone number under My Pins---> Settings.
- Customer Service: If you experienced difficulty registering phone numbers for No-PIN Dialing, you may call our Customer Service team for assistance.
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How do I remove a phone number from PIN-LESS Dialing?
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· There are two ways to remove a phone number from No-PIN Dialing Online: You can delete, add, and change your PIN-LESS settings in the PIN-LESS Settings section of our online account center.
- Customer Service: If you experience difficulty deleting phone number for No-PIN Dialling, you may call our Customer Service team for assistance.
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How do I retrieve my Account Number or PIN?
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If you forget your account login information, we can automatically send it to the e-mail address you used when you set up your account. Click here to retrieve your account information.
You can also retrieve your Account Number or PIN by contacting SHOP NET GURU Customer Service. The contact information is listed below.
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How does SHOP NET GURU work?
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To use SHOP NET GURU, you will need to sign up for an account. A SHOP NET GURU prepaid account can be opened instantly with as little as $25. A PIN will be issued to you and can start making calls right away. As you make calls, charges are deducted from your account balance. You may add funds to your account at any time or enable the Auto-Recharge option so you never have
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What is billing increment?
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A call duration measurement unit expressed in seconds. Depending on your service provider, some services are measured and billed in sixty second increments (one minute) or the billing increment may be in durations of six or even ten seconds. For SHOP NET GURU each and every plan has their specified billing increments stated in minutes.
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